---
title: How to create and add users to HubSpot
description: Adding users to your HubSpot account allows your team to access the tools, data, and functionality they need
---

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# How to create and add users to HubSpot

## Adding users to your HubSpot account allows your team to access the tools, data, and functionality they need. 

### **How to Create Users**

1. In your HubSpot account, click the **Settings** icon in the top navigation bar.
2. In the left sidebar menu, navigate to **Users & Teams**.
3. In the upper right, click **Create user**.

#### Ways to Add Users

 You can add users using one of the following methods:

1. Email address  : Enter one or more email addresses manually (separated by commas or spaces).
2. CSV file : Import up to 100 users at a time using a CSV file with an "Email" column.
3. Integrations : Import users from connected apps like Salesforce, Zoho, Pipedrive, NetSuite, or Microsoft Dynamics 365.

After selecting or uploading your users, click **Next** to proceed.

### **Assign Seats and Set User Access**

Depending on your account type and subscription:

1. **Assign a Seat** (if applicable):
   
     - Choose from available seat types:
       
           - **Core Seat**: Full platform access based on your subscription.
           - **Sales Hub Seat**: Access to Sales Hub Professional/Enterprise features.
           - **Service Hub Seat**: Access to Service Hub Professional/Enterprise features.
           - **View-Only Seat**: View access without edit capabilities.
           - **Partner Seat**: For HubSpot Solutions Partner users.

1. **Choose How to Set Access**:
   
     - **Use seat permissions**: Apply default permissions based on the seat.
     - **Make Super Admin**: Give the user full access to manage users, tools, and settings.
     - **Start with a template**: Assign permissions based on a prebuilt role template.
     - **Start from scratch**: Customize permissions manually.
2. **Choose Permissions**:
   
     - Toggle permissions on or off based on the user’s role.
     - (For accounts created before March 5, 2024: toggle Sales Access or Service Access manually under each tab.)
3. Click **Next**.

### **Review and Finalize User Setup**

- Review the **Seat assignment** and **Permissions** for accuracy.
- (Optional) If the user already has a HubSpot password from another account, you can skip the welcome email by checking **Don't send an email invite when this user is added to HubSpot**.
- Click **Create user**.

The new user will receive a welcome email prompting them to set up their password and log in.

### **Customize User Settings After Creation**

After creating a user, you can:

- **Send invite link**: Copy the user’s unique invite link and share it.
- **Add users to teams**: Assign the user to a main team and extra teams.
- **Assign presets** (Professional and Enterprise only): Apply pre-configured settings.
- **Save permission sets** (Enterprise only): Save the permissions setup for future reuse.

### **If the Invite Email Doesn't Arrive**

If the user doesn't receive the invite email:

1. Ask them to check their **Spam** or **Junk** folders.
2. Verify the email address was entered correctly and is active.
3. Check with your IT team to ensure HubSpot's emails are not blocked (allowlist HubSpot’s IP addresses).
4. If needed, **contact HubSpot Support** to manually unblock the email address.
5. Alternatively, send the user a **password reset email** directly from the login page.

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